Falling in and out of love (or, "dude, it's only make-up")
by Krissi Sandvik on Sunday, December 12, 2010 at 3:58pm
You know that awesome feeling you get when you find something special that you really love and you want to tell EVERYONE you know about it? I have; you know I have. You've even seen it if you follow any of my blogs, videos or even just my facebook status. Just a few things that you may have seen me fall in love with over the past 5 years include Hina's Tea (oh how sad I was when they closed their doors!), Golden brand's acrylic gel medium and fluid acrylic paints, Special Effects hair color, driving, wood burning, Moleskine journals... and Glittersniffer Cosmetics.
|Three different formulations of Glittersniffer's pigment "A.D.D." |
Notice the unblended chunks of pigment in the far right swatch,
typical of almost all of the pots I received in the last 3 or 4 months.
Specifically, I experienced a growing number of the following problems as Glittersniffer grew over the last six months:
- incorrect orders / incorrect "replacement" orders
- substituted items without notice or option for refund
- items never sent / "lost" packages
- accepting payment for items out of stock offering only store credit (not refund); credit required to be used in conjunction with another order
- inconsistency in formulations (visibly noticeable from batch to batch)
- poorly mixed or unmixed pigments (aka "chunks" of color and chalky pigments)
- multiple attempts at communications ignored
- broken / open / unsecured jar lids
- blaming others for errors and lost packages
I am not qualified to say that every experience was like mine (though I can assure you that this issue is quite wide-spread throughout at least 25 of her very long-term customers),
There are MANY cosmetics companies out there - some which are also 'cottage industry' businesses - from whom you might wish to purchase. Here is a very small list of companies from whom I have purchased in the past and with whom I continue to be happy (just type the names into Google - you can find them very easily):
- Madd Style Cosmetics (new company this year)
- Hi-Fi Cosmetics
- Medusa's Make Up
- Aromaleigh Cosmetics (no longer in business)
- Brazen Cosmetics
Other companies from whom I have not personally purchased, but about whom I have heard good things:
Pure Luxe CosmeticsFell prey to Glittersniffer Syndrome and is selling glow in the dark pigments (updated 3/28/2011)
- Beauty From The Earth
- Detrivoire Cosmetics
The All Natural Facekept her shop open during a 4-week absence, selling items not in stock (3/28/2011)
- Shiro Cosmetics
- Sugar Pill Cosmetics
Elohi Cosmetics - noted here for good product, but mixed reviews on customer serviceadmitted to allowing people to smoke in enclosed space with product ingredients and packaging (3/29/2011)
and, of course, there's
- TKB Trading for bulk purchases and supplies
One final note: This is a description of my experiences only, and you are free to disagree. However, please keep your comments here civil and to the point. I know I may lose "friends" over this, but frankly, if I do, my response will be "it's only makeup and they clearly weren't my friends."
Update (12/13/2010 - 2:20pm): Yesterday, I set out to write a simple, clear post with the single purpose of letting my friends know that I had experienced ongoing and unaddressed problems with a company and was removing my recommendation. I assure everyone that I had no idea the issue was so widespread or ran so deep. While I did NOT set out to defame anyone or to bring anyone down, I cannot apologize for the avalanche this first post started since all I did was state a few facts about my personal experiences. I cannot control that others had similar experiences as well.
With that said, while I empathize with everyone's anger and disappointment, I also request that you keep your comments constructive and restrain the urge to name-call others on this post (you can call me whatever names you like). I'm not asking you to edit yourselves, just to post those more "subjective" expressions elsewhere so the point of this post stays on topic: the removal of my endorsement.